Shipping policy
U.S. Shipping Rates & Transit Times
Orders are generally processed within 2 business days. Shipping transit times are normally 2-7 days depending on your location and the shipping method. Orders are shipped via FedEx, UPS or USPS at our discretion.
Premium Shipping
Most orders within the U.S. have the option to choose Premium Shipping during checkout. This guarantees that the order will be processed within 1 business day and will only use Ground or Priority shipping methods. Premium Shipping ensures that the order will not ship first-class, media mail, SurePost or SmartPost which may significantly extend the shipping times. Please Note: we can only process orders with verified payment. If the payment cannot be verified, we cannot guarantee that the order will ship within 1 business day.
Tracking Your Shipment
All orders shipped will include a tracking number when available. You will receive the tracking number in the order shipment confirmation. You can also find the tracking number by logging into your account and viewing the order. To track the shipment, simply click on the tracking link or copy/paste the tracking number into the shipper's website which you can find below. You should also be able to paste the tracking into Google to find the relative results.
Lost, Late or Damaged Shipping
If your tracking information shows that your package was delivered, but you can't find it:
• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else accepted the delivery
• Wait until the end of the next day as sometimes packages can show as delivered while still in transit
If the tracking information doesn't appear to be updating correctly, please contact the carrier (contact information below).
Damaged Shipments
If your order arrives damaged you may return it for full refund as stated in our Return Policy.
Shipping Carrier Contact Information
If you need to contact the carrier, you can use the following contact information:
| Carrier | Phone | Website |
| FedEx | 1-800-463-3339 | www.fedex.com |
| UPS | 1-800-742-5877 | www.ups.com |
| USPS | 1-800-222-1811 | www.usps.com |
International Orders
We ship International orders using FedEx International Priority, USPS International Priority or USPS International First Class. We will notify you of the available shipping options and costs. Your order will be held pending approval of shipping cost. You will be responsible for any additional customs fees if applicable.
FishAndSave.com must declare the total order amount on all International orders using required customs forms.
Shipping time usually takes 3-8 days, depending on the method used; however some International destinations can take up to a month. It is the customer's responsibility to check with their countries customs for lost or delayed packages. Lost package claims can only be filed 45 days after shipping.
Please Note: We will pre-authorize your credit card an additional amount, depending on your country, to cover expected shipping costs. This is not an actual charge, only an authorization and will be adjusted to the correct amount when the order ships and your payment is processed. If the pre-authorized amount does not cover the shipping, we will create a second charge for the shipping and remove any additional charges from the order when we process it.